We purchased Bob’s Auto Repair in May of 2009 for both its nostalgic atmosphere and the small-town location. While several franchises were also considered, the high-pressure sales quotas and marketing tactics we encountered were exactly the opposite of what we were looking for. The retro atmosphere went right along with our vision to provide service the old-fashioned way–where a customer can deal with the owners directly, and expect honest service and quality work at reasonable prices.
No “upselling!” We do not draw customers in the door with a highly discounted service, only to make up for any loss by selling additional services. It is against our policy to recommend additional services unless a comprehensive vehicle inspection or preventative maintenance advice is requested, or potential safety hazards and other warning signs are present and obvious.
Customer driven, not corporate directed. We pay no franchise fees and are not distracted by corporate requirements. We really try to make our customers comfortable here, whether it is with a ride home, a cup of coffee, or just casual conversation while they wait. In other words, we are committed to treating others the way we would want to be treated.
Personal service. Our daily goal is to treat people right, one person at a time. We sincerely hope that your experience in our shop will be a pleasant one. If you aren’t happy with our service, please tell us. If you are, please tell others!
Fidel & Kelli Lopez
I recently had my radiator & two hoses replaced at Bob’s Auto Repair. I experienced the nicest treatment I have ever gotten from an auto repair business! Not only were they nice, but they are honest. I was quoted a great price with a 12 month warranty on everything they replaced. The labor rates are the best I have seen in Zephyrhills, Wesley Chapel & Lakeland! They quickly fixed my vehicle and it’s been running like a champ! I highly recommend Bob’s Auto Repair!
I was extremely pleased with the service: electrical troubleshooting radiator service’. Very reasonable price and on time. They even offered transportation to and from. The best garage in Zephyrhills.
We have been getting our vehicle serviced and repaired at Bobs since they first appeared here in Zephyrhills. We can truly say that the friendliness, professionalism, and pricing for services rendered can not be any better. We are always greeted with a smile and have never left there with the thought that the jobs done were inadequate. Its wonderful to have a business here that treats you with a welcome and smile.
I’ve been a customer at Bob’s Auto Repair… and can honestly say you WILL NOT find a better repair shop in the area. The owners Fidel and Kelli Lopez have shown me there commitment in providing quality work while maintaining unprecedented customer care every time I walk in their establishment. Their dedication and honesty will pave the way in setting the new standard on how customers should be treated and serviced for years to come.